Nagpur Resolution: A Holistic approach for empowering citizens

News:The ‘Nagpur Resolution- A holistic approach for empowering citizens’ was adopted during the Regional Conference on ‘Improving Public Service Delivery – Role of Governments’, in Nagpur, Maharashtra.


About the conference:

  • The conference was organised by the Department of Administrative Reforms and Public Grievances (DARPG),Government of India in collaboration with the Government of Maharashtra.

Key Highlights from the conference:The Conference resolved that Government of India and the State Governments shall collaborate to:

  • empower the citizens through timely updation of citizens charters, implementation of enactments and benchmarking standards for continuous improvement;
  • empower citizens by reduction in timelines of grievance redressal;
  • adopt a holistic approach for improved service delivery through digital platforms;
  • achieve a sense of common identity by exchange of expertise in the areas of Improved Service Delivery between the paired States under the Ek Bharat –Shreshtha Bharat Program;
  • Ensure timely publication of Good Governance Index to identify the quality of governance in 10 sectors especially those pertaining to welfare and infrastructure at the Union, State and District levels.

Additional information:

Citizens charter:

  • The citizen’s charter is basically a set of commitments made by an organization regarding the standards of service which it delivers.
  • It comprises of the Vision and Mission Statement of the organization, stating the outcomes desired and the broad strategy to achieve these goals and outcomes.

About Ek Bharat Shreshtha Bharat:

  • Ek Bharat Shreshtha Bharat was announced by the Prime Minister on 31st October,2015 on the occasion of the 140th birth anniversary of Sardar Vallabhbhai Patel.
  • The scheme aims to promote engagement amongst the people of different states/UTs so as to enhance mutual understanding and bonding between people of diverse cultures,thereby securing stronger unity and integrity of India.
  • The Ministry of Human Resource Development has been designated Nodal Ministry for coordination of the programme.

About Good Governance index(GGI):

  • The Good Governance index is a comprehensive and implementable framework to assess the State of Governance in all States and UTs which enables ranking of States/Districts and present a comparative picture.

Components of GGI:There are ten sectors for the GGI and it comprises 51 indicators.