RBI extends ombudsman scheme to non-deposit taking NBFCs

  1. The Reserve Bank of India(RBI) has decided to extend the Ombudsman Scheme for Non-Banking Financial Companies(NBFCs),2018 to non-deposit taking non-banking financial companies(NBFC-NDs) having asset size of Rs 100 crore or above with customer interface.
  2. This decision has been taken to ensure expeditious redressal of complaints against deficiency in services concerning loans and other matters relating to deficiency in the services by NBFCs.
  3. An NBFC is a company registered under the Companies Act, 1956.It engages in the business of (a)loans and advances (b)acquisition of shares /stocks/ bonds/ debentures/securities issued by Government or local authority or other marketable securities of a like nature leasing and (c)hire-purchase,insurance business,chit business.
  4. However,it does not include any institution whose principal business is that of  (a)agriculture activity (b)industrial activity (c)purchase or sale of any goods (other than securities) and (d)providing any services and sale/purchase/construction of immovable property.
  5. The Reserve Bank of India has introduced an Ombudsman Scheme for customers of Non-Banking Financial Companies (NBFCs).The Ombudsman Scheme for Non-Banking Financial Companies,2018 (the Scheme) is an expeditious and cost free apex level mechanism for resolution of complaints of customers of NBFCs relating to certain services rendered by NBFCs.
  6. The NBFC Ombudsman is a senior official appointed by the Reserve Bank of India to redress customer complaints against NBFCs for deficiency in certain services covered under the grounds of complaint specified under Clause 8 of the Scheme.

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